The expert will arrive 5-10 minutes before the treatment starts. If the expert is late, we will inform you by phone in advance. We will then tell you where the expert is and whether he can still do the massage for the booked duration. As compensation for the delay, you will receive a € 5.00 voucher for your next treatment by email. If the expert is unable to complete the full duration of the massage due to a next appointment, we will cancel your appointment and you will receive a voucher for the treatment price including an extra € 5.00.